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How to Use Polite Expressions


How to Use Polite Expressions & Greetings
Greet people upon a first introduction by saying, "Nice to meet you," or, "It's good to meet you." In a more formal

setting such as a business meeting, use the other person's name in your greeting. For example, "Mr. Smith, it is a pleasure to meet you." Using a last name implies you are professional and shows respect to the other person. When greeting someone, offer to shake hands. If you are welcoming people into your home, greet them at the front door and use the expression, "Welcome to our home," as you stand aside to invite them in. You can also use, "So glad you could come," if you are more familiar with your guests. Use basic polite expressions and greetings at all times. A simple "please," "thank you" and "you're welcome" can get you politely through most social situations. When ordering a latte at a coffee shop, for example, use "please" as you place your order and thank the person who hands you your drink. When someone thanks you for a gift or gesture say, "You're welcome," or, "No problem. My pleasure." In more formal situations such as your work place you can thank a co-worker by saying, "I appreciate your assistance." The regular use of simple polite expressions will make your daily interactions more pleasant and leave people you encounter feeling respected and appreciated. Apologize using polite expressions such as, "I'm sorry, I can't do it." Or, "I apologize that I'm not able to meet you that day." Sincerity is important when apologizing. If you need to apologize for a particular incident during which you offended or hurt someone's feelings -- for example if you've had a fight with your spouse or a friend -- apologize in person so the other party can see as well as hear your sincerity. In these situations, use expressions such as "I'm really sorry for the way I treated you yesterday at dinner. I'd like to ask for your forgiveness." Be specific in what you are apologizing for and give the other person a chance to respond.

Tips & Warnings
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Once you are comfortable with the basic greetings and polite expressions, incorporate your own style to the expressions. This will keep your polite expressions feeling sincere and personal to others. Just because you have decided to be polite does not mean others will extend the same courtesy. When you are confronted with rudeness, do not take it personally. Continue to be polite, if possible, to demonstrate how you would prefer the tone of the conversation to go.

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Common Greeting Phrases

There are several common phrases to use when greeting someone and all of them vary depending on both the time of day and the situation in which someone is being greeted. The variety in common greeting phrases stems from the use of both proper English language and slang words and phrases.

Common All Day Greetings
Commonly used greeting phrases are "Hello, how are you?" and "Hi, how are you?" A simple "Hello" or "Hi" are also used frequently instead of the entire phrase. If you are just meeting someone for the first time, it is common to say, "Hello, it is nice to meet you." If you haven't seen someone for a long time and are greeting him, it is common to say, "Hello, how have you been?"

Common Morning and Evening Greetings
If you are greeting someone before noon, a common phrase is "Good morning." A common greeting used after 12 p.m. is "Good afternoon." If you're greeting someone in the evening or at night, it is common to say "Good evening."

Common Slang Greetings
Over the years, many slang words and phrases have been used in place of proper English language greetings. Some commonly used slang greeting phrases are "Hey, there," "What's up?" and "How's it going'?" Words and phrases are also shortened by simply losing some of the words in the proper phrase. For example, "Night" by itself is sometimes used in place of "Good night." In the same sense, "Morning" is also sometimes used in place of "Good morning."

How to Set Up Standard Telephone Greetings
Answering a company phone with a standard telephone greeting shows professionalism and courtesy to clients. This may be the determining factor on whether customers will do business at your company. Everyone who answers the phone at the company should use the same greeting, making it standardized. Standard greetings should be concise and have a pleasant tone. A written telephone greeting should be kept on file for reference when new employees are hired.

Instructions
1

Determine the message you want sent to your customers. The first contact with most organizations is through the telephone. As a manager or business owner, customers should think the organization they are contacting is professional and want to provide them with the best possible customer experience.
2

Decide on the information you want customers to hear when first calling your company. This can be the name of the person answering the phone or the name of the business. For example, "Hello this is (name), of company xyz," or, "Hello, company xyz customer service department. This is (name)." 3 Establish a question to be asked of the customer to elicit additional information. After the initial part of the greeting, the receiver may ask "How can I help you?" or, "How can I be of assistance today?" or, "Can I have your name or account number?" or, other questions eliciting information needed to provide assistance. 4 Practice the standard greeting out loud to decide if it sounds appropriate and makes sense.
5

Write down the standard telephone greeting to have on file for new employees.


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