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Management Communication
The Central Skill in the North American Workplace
J. S. O’Rourke, University of Notre Dame
Copyright ? 2010 Pearson Education, Inc. Publishing as Prent

ice Hall

Managerial Work
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Remarkable similarity across jobs. Jobs in the North American workplace cluster around core management roles:
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Interpersonal Informational Decisional
Henry Mintzberg, The Nature of Managerial Work

Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

Managerial Roles
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Figurehead Leader Liaison Monitor Disseminator

Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

Managerial Roles
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Spokesperson Entrepreneur Disturbance / Crisis Handler Resource Allocator Negotiator

Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

Major Characteristics
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Time is fragmented. Values compete; the various roles are in tension. The job is overloaded. Efficiency is a core skill.

Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

What Varies? The Emphasis.
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The entrepreneur role is gaining importance. So is the leader role. Managers must be more sophisticated as strategists and mentors. Managers must create a local vision as they help people grow.
Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

Management Skills Required
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Technical Skills: Most valuable at the entry level; less valuable at more senior levels. Relating Skills: Valuable across the managerial career span. Conceptual Skills: Least valuable at the entry level; more valuable at more senior levels.
Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

Talk is the Work
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Managers across industries spend 75% of their time in verbal interaction:
one-on-one / face-to-face ? telephone conversations ? video teleconferencing ? presentation to small groups public speaking to larger audiences.
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Borden, The Business of Talk
Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

Talking and Listening
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Meetings Telephone Electronic Mail One-on-one Conversations Interviews Tours and Informal Visits Social Events
Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

The Role of Writing
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The most important projects, decisions and ideas end up in writing. Writing provides analysis, justification, documentation, and analytic discipline. Writing can become a career sifter.

Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

The Role of Writing
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Managers do most of their own writing and editing. Very few people have time to assist you with data gathering, composition, and proofreading. Documents take on lives of their own.

Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

Communication is Invention
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Managers create meaning through communication. Managers figure things out by talking about them as much as they talk about the things they have already figured out.

Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

Information is Socially Constructed
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Information is created, shared and interpreted by people. Information never speaks for itself. Very little in life is self-explanatory. Context always drives meaning. A messenger always accompanies a message.
Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

Your Greatest Challenge
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Every manager knows communication is vital . . . to the organization and to him or her personally. But every manager also knows that he or she is great at it (“Of course I’m good at this. Haven’t you seen my writing?”)
Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

How Good Are You?
Deep down, managers believe they are communicating effectively. In ten years of management consulting, we have never had a manager say to us that he or she was a poor communicator. They admit to the occasional screw-up, but overall, everyone, without exception, believes he or she is basically a good communicator.
Larkin, Communicating Change
Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

Your Task as a Professional
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Recognize and understand your strengths and weaknesses as a communicator. Improve existing skills. Develop new skills.

Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall

Your Task as a Professional
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Acquire a knowledge base that will work for the 21st Century. Develop the confidence you’ll need to succeed as a manager or executive.

Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall


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