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2013全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库


全国职业院校技能大赛中职组酒店服务赛项 客房中式铺床项目英语口试参考题库(改) Part one 中译英: 1. 先生,请让我为您介绍一下房间设施。 译:Let me introduce the room to you, sir. 2. 在房间上网是免费的。 译:We offer free internet service in the room. 3. 祝您在我们饭店过得愉快。

译:I hope you will enjoy your stay in our hotel. 4. 对不起,请问有没有要洗的衣服? 译:Excuse me, do you have any laundry? 5. 请问 1628 号房间在哪? 译:Excuse me, where is Room 1628, please? 6. 请问您的衣服要怎么洗? 译:How would you like your laundry cleaned? 7. 房间里有小冰箱。 译:There is a mini-bar in the room. 8. 酒店为客人提供免费的擦鞋服务。 译:The hotel provides free shoe shining service for the guests. 9. 抱歉,单人间已经全部订满了。 译:I’m sorry, our single rooms are fully booked. 10.对不起,现在不行,我这儿有个客人。 译:Sorry, not now. I have a guest here. 11.您希望我什么时候过来打扫房间? 译:When would you like me to clean your room? 12.你替我要一辆出租车好吗? 译:Could you get a taxi for me, please? 13.我来取您要洗的衣服。 译:I’m here to collect your laundry. 14.我想多要一床毛毯和两只枕头可以吗? 译:Can I have one more blanket and two more pillows? 15.卫生间的香皂用完了,请再给我添一块新的,好吗? 译:The soap in the toilet has been used up. Will you please give me a new one? 16.这是 2139 房间。请送一个电熨斗。 句子:

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译:This is Room 2139. Can you send me an iron, please? 17.您一共有几件行李? 译:How many pieces of luggage/baggage do you have? 18.对不起,都快中午了,我的房间还没打扫。 译:Excuse me, it’s almost noon. My room hasn’t been made up/clean yet.) 19.请问您喜欢什么样的房间? 译:What kind of room would you like/prefer? 20.我想用信用卡结账。 译:I’d like to pay my bill by credit card. 英译中: 1. Housekeeping, may I come in? 译:我是客房服务员,请问可以进来吗? 2. Your room number is 3611. Let me show you up there. 译:您的房号是 3611。我带您过去。 3. The room is at the end of the corridor. 译:房间在走廊的尽头。 4. How do you like this room? 译:您觉得这个房间怎么样? 5. Here’s your room. May I put your luggage/baggage here? 译:这是您的房间。我把您的行李放这里好吗? 6. We'll dry-clean the dress. 译:我们将干洗这条裙子。 7. There’s a 10% discount for a double room. 译:大床间可以打九折。 8. We look forward to seeing you. 译:我们期待您的光临。 9. What’s the rate for a single room? 译:单人房的房价是多少? 10.I’m very sorry, sir. The hotel is fully booked. 译:先生,很抱歉,酒店的房间已经预订满了。 11.I’m sorry, sir. I’m going to your room as soon as I finish this one. 译:对不起,先生,我打扫完这个房间就去您的房间。 12.If you have any requests, please don’t hesitate to let us know. 译:如 果您有问题,请随时找我们。 13.Good evening. May I do turn-down service for you now? 译:晚上 好,现在可以为您开夜床吗? 14.Please fill in/out the laundry list and put it with your laundry.

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译:请填好洗衣单,并把它跟要洗的衣服放在一起。 15.The business hours are from 9:00 a.m. to 10 p.m. 译:营业时间从上午九点到晚上十点。 16.Do you prefer laundry returned on the same day or by express service? 译:您的衣服是要当日取还是快洗服务? 17.We’re very sorry for the delay, sir. Your luggage/baggage was wrongly delivered to Room 608. 译:很抱歉行李送晚了,您的行李被误送到 608 房间了。 18.There is a socket beside the desk. 译:书桌旁有插座。 19.I’m afraid all hair dryers have been sent out. 译:恐怕我们的吹风筒都被借走了。 20.How would you like to make payment, by credit card or in cash? 译:请问您要怎么付款,刷卡还是付现金?

Part two

情景应答:

1. Q:What will you say if a guest comes to say that he can’t find his watch? A:I’m sorry to hear that. When and where did you last see it? / Can you tell me some features of your watch? 2. Q:You are going to clean the room for the guest, but he tells you that it is not convenient for him now, what will you say? A:I’ll say: That’s all right. I will be back later. What time would be convenient, sir? 3. Q:What will you do if the guest says that she wants to use her hairdryer but it’s 110 volts? A:I will send her a transformer or a hairdryer for 220 volts. 4. Q:If the guest calls to complain that his room is too cold, what will you do? A: I will tell him that there is a blanket in the closet, or I will send him an extra one. 5. Q:If the guests want to take part in a party, but they are worried about their babies, what will you say? A: Maybe you can try the baby-sitting service in our hotel. The charge is 80 Yuan per hour. 6. Q:How will you introduce your guestroom to the guest? A:I will introduce the equipment, the views, the services in the hotel and so on to the guest. 7. Q:When you delivered the laundry to a wrong guest, how would you
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apologize to the guest? A:We are very sorry for the mistake. I’m sure this will not happen again. 8. Q:What will you say when the guest has finished checking-in? A:Here is your room key and a bellboy will show you to your room. I hope you will enjoy your stay in our hotel. 9. Q:If a guest calls to say that his toilet is clogged, what will you say? A:I’m terribly sorry to hear that. May I have your room number ? We’ll check it right away. 10. Q: When a visitor calls to talk to a guest, but the guest is not in his room now, what will you say? A:I’m afraid he is not in the room now. Would you like to leave a message?

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